Refund policy

All book sales are final. We do not accept returns or exchanges for change of mind.

Damaged, Defective, or Incorrect Orders

We want your order to arrive in excellent condition. Please inspect your order when it arrives. If your book is damaged or defective, or if you receive the wrong item, please contact us at Support@authortazaeyajenkins.com within 7 days of delivery.

Please include your order number and photos of the item and packaging so we can review the issue.

If your claim is approved, we will provide a replacement at no additional cost. If a replacement is unavailable, a refund will be issued to your original payment method.

Preorders

Preorders may be canceled for a full refund before the order has been shipped or fulfilled. Once a preorder has been shipped, the sale is final and is subject to the damaged, defective, or incorrect order policy above.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, returned, or delivered incorrectly due to an inaccurate address provided by the customer.

If you notice an error in your shipping address before your order has shipped, please contact us as soon as possible at Support@authortazaeyajenkins.com. We will make reasonable efforts to update the address before fulfillment.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

For questions regarding your order, please contact Support@authortazaeyajenkins.com.

 

This policy does not limit any rights available to you under applicable law.